Dynamics Customer Engagement Support Engineer العربية

Dynamics Customer Engagement Support Engineer

Big Fish Recruitment

Posted on : 13-11-2021

Employer Active

1 Vacancy

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Jobs by Experience

3 - 0 years

Job Location

Ras Al Khaimah - UAE

Monthly Salary

AED 11 - 22

Nationality

Any Nationality

Gender

N/A

Vacancy

1 Vacancy

Posted on : 13-11-2021

Job Description

Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)
Identify cases that require escalation (either technically or strategically)
Create and maintain incident management requests to product group/engineering group
Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/ engineer experience
Provide ramp activities, knowledge sharing, technical coaching and mentoring
Drive technical collaboration & engagement outside of CSS (Product Engineering teams/Services/Support/Regions)
Lead or participate in building communities with peer delivery roles; may be workload or specialty specific

Employment Type

Full Time

Company Industry

Recruitment / Placement Firm / Executive Search

Department / Functional Area

Engineering

Key Skills

Apply Now

About Company

Big Fish Recruitment

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Dynamics Customer Engagement Support Engineer

Big Fish Recruitment

Job Description

Employment Type

Company Industry

Department / Functional Area

Key Skills

About Company

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