Cluster Sales Executive - Groups and Events
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Job Description
Reporting to the Director of Sales responsibilities and essential job functions include but are not limited to the following:
Consistently offers professional engaging and friendly service.
Representing Fairmont values and service promises
Preparing negotiating and sending proposals & contracts
Determine group rates based on evaluation with support of DORM
Regular follow ups to ensure highest possible conversion
Handles negotiations to ensure maximization of revenue income
Site Inspections and entertainments to show case the property
Attends all internal meetings and provides update on group lead status
Constant communication with operation teams to ensure highest level of customer service
Managing a set of 2025 (3rd Party) accounts in terms of sales calls entertainments received leads and conversion/production
KPIs/Activity Goals such as number of sales calls entertainments site inspections received leads and conversion rate
Preparation of weekly monthly and annual reports such as production reports lead status reports personal month end reports etc.
Preparation communication and participation in FAM trip groups/events
Constant interaction with Global Sales Offices to ensure highest level of product knowledge for global KAM
Qualifications :
Experience in luxury hotel segment (5*)
Excellent communication skills (verbal and written)
Very good presentation skills (site inspections)
Understanding of Group operations (arrival procedures meeting requirements etc.)
Knowledge and experience with Microsoft Office is mandatory
Knowledge and experience with Opera is an advantage
Previous experience in MICE is mandatory
Team player with supportive attitude
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
