Technical Customer Success Manager
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Job Description
Responsibilities:
- Supervising day-to-day operations in the customer service department.
- Responding to customer service issues in a timely manner.
- Creating effective customer service procedures, policies, and standards.
- Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
- Implementing an effective customer loyalty program.
- Maintaining accurate records and doenting all customer service activities and discussions.
- essing service statistics and preparing detailed reports on your findings.
- Hiring and training new customer service agents.
- Managing the approved budget of the customer service department.
- Staying informed on the latest industry techniques and ods.
Employment Type
Full-time
Company Industry
Financial Services / Insurance Agencies and Brokerages / Investment Banking
