Guest Relations Manager
Posted on :
22-09-2024
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Responsibilities:
- Ensuring that the check-in and check-out process runs as smoothly as possible and that guests are escorted to the correct room.
- Responding to requests or complaints made by guests in a professional and polite manner in order to guarantee customer satisfaction.
- Implementing procedures to improve services offered with the aim of attracting more customers.
- Hiring and training staff in matters of professional conduct, and ensuring that there is enough staff at all times by organizing staffing schedules efficiently.
- Supporting service personnel with questions posed by guests and taking over from the support staff if any issues arise.
- Understanding what guest expectations are and anticipating problems in order to prevent complaints.
- Acting as a link between guests and hotel management.
- Attending meetings with management to discuss problems and strategies for improvement.
- Handling cash or payments made by credit card.
- Understanding safety and emergency procedures.
Employment Type
Full-time
Company Industry
Department / Functional Area
Report This Job
Disclaimer: Drjobs.ae is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
