Guest Relations Manager
Posted on :
22-09-2024
Employer Active
1 Vacancy
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Job Description
Responsibilities:
- Ensuring that the check-in and check-out process runs as smoothly as possible and that guests are escorted to the correct room.
- Responding to requests or complaints made by guests in a professional and polite manner in order to guarantee customer satisfaction.
- Implementing procedures to improve services offered with the aim of attracting more customers.
- Hiring and training staff in matters of professional conduct, and ensuring that there is enough staff at all times by organizing staffing schedules efficiently.
- Supporting service personnel with questions posed by guests and taking over from the support staff if any issues arise.
- Understanding what guest expectations are and anticipating problems in order to prevent complaints.
- Acting as a link between guests and hotel management.
- Attending meetings with management to discuss problems and strategies for improvement.
- Handling cash or payments made by credit card.
- Understanding safety and emergency procedures.
Employment Type
Full-time
Company Industry
Department / Functional Area
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