Spa Receptionist
Posted on :
17-09-2024
Employer Active
1 Vacancy
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Job Description
- Be on time for shift and maintain consistent, regular attendance record
- Properly open and close spa each day according to Standard Operating Procedures
- Accurately book, change and cancel spa appointments ensuring to utilize slots productively
- Acknowledge and greet everyone who enters and leaves spa premises
- Ensure that the check-in and payment process is handled in accordance with company policy by processing cash, credit card and room charge transactions accurately thus protecting the company’s assets
- Provide detailed descriptions and actively promote spa treatments, packages, services, retail products, facility features and hours of operation
- Utilize spa computers with skill and proficiency; document guest information in electronic record as directed
- Answer the phone promptly and use the guest’s name throughout the phone conversation; operate phone system accurately and efficiently
- Maintain eye contact when addressing external and internal guests; develop professional and personalized relationship with regular guests
- Handle guests’ questions and concerns promptly, professionally and courteously
- Maintain complete confidentiality in all guest matters in accordance with company policy
- Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction
- Maintain a clean, safe, fully stocked and well organized work area
- Ensure adequate stock of supplies and equipment; inform management when stock is low
- Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time
- Maintain a positive attitude and contribute toward a quality work environment
- Regularly attend, participate in and support training and staff meetings for the spa
- Assist in all areas of spa operation as requested by management
- Communicate to management any and all occurrences involving staff or guests in the spa that require attention
Employment Type
Full-time
Department / Functional Area
Key Skills
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