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Front Desk Manager Job Description

Learn about the key requirements, duties, responsibilities, and skills that should be in a front desk manager job description.

By PAUL PETERS, Updated May 24, 2023

Front desk managers supervise the day-to-day operations of front desks and reception areas for business primarily in the hospitality industry. They train and manage staff, supervise administrative and clerical duties, and address customer complaints and queries. They also manage budgets and prepare reports for presentation.

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Front Desk Manager Job Description Template

We are looking for a conscientious front desk manager to oversee the front desk operations of our business. In this role, you will be required to greet and welcome guests, tend to their questions and complaints, manage booking and appointment schedules, and ensure that the reception area is professionally maintained.

To be a successful front desk manager, you should possess strong time management and organizational skills and be financially minded. A top-notch front desk manager should provide exceptional customer service and strong leadership skills.

Front Desk Manager Responsibilities:

• Defining and implementing front desk objectives and procedures.
• Hiring and training staff and managing the shift schedules.
• Tending to guests' complaints and questions and providing exceptional customer service.
• Ensuring that the front desk and reception area is kept clean and organized.
• Maintaining front desk office supplies and equipment.
• Managing budgets, records, and contracts.
• Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails.
• Conducting performance reviews with the front desk staff.
• Generating reports and feedback for presentation to the general manager.