Global Digital junior project manager - stage

Responsibilities

IT Governance & Compliance

• Facilitate the on-going development of the IT compliance framework including establishment and review of processes and supporting documentation.
  

• Establish and conduct periodical IT governance review
  

• Facilitate Audit process by External Auditors , review audit issue and definition of remediation actions.
  

• Implement and monitor all IT standards, guidelines and ensure Readiness of Disaster Recovery process
  

• Facilitate the on-going development of a best practice IT risk management framework
  

• Review IT stategic plan, ensure IT initiative allign with business
  

• Establish and monitor IT performance, develop IT performance tool and execute corrective action where necessary
  

IT Asset & Infrastructure Management

• Assume responsibility for hardware and software throughout the organization
  

• Overseeing implementation of upgrades, projects and new technologies
  

• Lead the development , implementation and maintenance of virtualized server environment
  

• Establish and maintain asset monitoring tools
  

• Software license requirements and compliance
  

• Directs the activities of department staff, coordinates with vendors involved in providing hardware and software maintenance activities
  

• Conducts analysis and preparation of financial budgets.
  

• Responsible for the integrity of the network infrastructure.
  

Technical Management

• Solutions research, design and development, reduce cost & increase IT service level
  

• Project and Programme Management & Executions
  

• Establish and monitor Preventive Maintenance Schedule Execution
  

• Overseeing PABX maintenance and availability
  

• Lead IT threat management and monitoring
  

• Manage DNS (Domain Name System) management and availability
  

• Directs the use of equipment for capacity planning, maintenance and diagnostic purposes
  

Application Management

• Define and maintain architecture principles and standards for application development, based on the companys business requirements
  

• Set Direction for database management and performance monitoring
  

• Review functional and technical designs
  

• Solution research & lead in-house reports development (e.g. Keypoint, CRM, Wiz, Excel formulation, etc)
  

• Communicate system architecture to technical and business audiences
  

• Collaboration with other Head of Department / Manager to formalize:
  

a) Business requirement on information

b) Business Process Automation requirement

• Collaboration with solution provider to achieve organizations requirement, translate business requirement into technology. Set proper Service Level Target for vendor support
  

• Provide tools for managing applications, data, and applications systems performance
  

• Guide and lead in-house initiative for application / reports development.
  

IT Support & Relationship Management

• Monitors problem management database (ITHelpdesk) and follows up with assigned personnel to ensure timely resolution of problems
  

• Provide tool for ticketting monitoring
  

• Maintains a central source of information enabling support team to recover outages with minimal disruption to expected service levels
  

• Measure support performance and internal customer satisfaction
  

IT Security Management

• Leads or commissions the preparation and authorizes the implementation of necessary information security policies, standards, procedures and guidelines
  

• Leads or commissions information security risk assessments and controls selection activities
  

• Review and approve access matrix
  

• Review antivirus monitoring activities
  

• Establish and manage firewall rule, ensure protection from malicious attack
  

Requirements

• Minimum 9 Years in IT filed and minimum 3 years in IT Management role.
  

• Degree in Computer Science / IT or equivalent
  

• Knowledge in IT Management Standard i.e. ITIL, COBIT
  

• Critical reasoning skills, Decision making skills
  

• Negotiation skills
  

• Project Management Skills
  

• Knowledge in:
  

• IT Control Standards and best practise e.g. COBIT, ITIL
  

• IT Process Improvement
  

• Disaster Recovery and Business Continuity
  

• IT Service Management
  

• IT Risk Management
  

• Microsoft SQL Server
  

• MySQL
  

• System development lifecycle (SDLC) (new system development or system changes)
  

• Linux
  

• Local Area Networks (LANs) and Wide Area Networks (WANs)
  

• Microsoft Licensing Programme and Compliance
  

• Network Monitoring
  

• Kaspersky antiVirus
  

• AntiVirus Monitoring Console
  

• Firewall rule and log review
  

• IT Security Standards
  

• Server Hardening