This is a remote position.
Job Overview
We are seeking a highly organized and efficient Virtual Medical Assistant to provide administrative and clinical support to medical professionals. The successful candidate will have excellent communication skills, a strong attention to detail, and a passion for providing exceptional patient care.
Job Responsibilities
- Managing incoming phone and online inquiries relating to existing medical assessment bookings; clients typically consist of insurance company case managers, paralegals and lawyers from law firms and administrators from large employers.
- Working across a number of doctor's practices as a shared resource - requiring multitasking capabilities
- Providing administration support to the operations team - both short, high priority tasks and medium-term projects.
- Preparing, formatting and dispatching a doctor's medico-legal reports
- Rescheduling appointment requests
- Uploading legal and medical documents to the secure platform
- Reaching out to clients by phone to confirm their appointment
- Reaching out to clients by phone to chase late documentation
- Coordinating and obtaining electronic medical consent forms from an injured person
- Managing a doctor's electronic calendar
- Being proactive in guiding the doctors' priorities to deliver reports on time
- Receipting payments
- Facilitate, on behalf of the doctor, conversations with other medical practitioners
- Managing the doctors' direct "on the platform" chat function with their clients
- Reviewing a letter of instruction to the doctor and escalating updates to the doctor where required
Requirements
- High level of verbal and written English skills
- High level of MS Outlook, Word and Excel
- Highly experienced in using a CRM
- High level of attention to detail
This is a remote position, and the Virtual Medical Assistant must have a reliable high-speed internet connection. The successful candidate will work closely with medical professionals, insurance companies, lawyers and patients, providing essential support and ensuring efficient and effective care. If you have a passion for healthcare and are looking for a challenging and rewarding role, we encourage you to apply.
Benefits
- HMO on Day 1
- Company-provided equipment
- Loyalty and Birthday gifts
- Cash conversion of unused leave credits
High level of verbal and written English skills High level of MS Outlook, Word and Excel Highly experienced in using a CRM High level of attention to detail This is a remote position, and the Virtual Medical Assistant must have a reliable high-speed internet connection. The successful candidate will work closely with medical professionals, insurance companies, lawyers and patients, providing essential support and ensuring efficient and effective care. If you have a passion for healthcare and are looking for a challenging and rewarding role, we encourage you to apply.