Technical Support Engineer Jobs In Sharjah Siemens Energy
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Job Description
Responsibilities:
- Providing customers with IT support via desktop solutions, chat functions, emails, and calls.
- Assisting customers with account setup and application installations.
- Ensuring optimal application functionality by configuring networks.
- Troubleshooting IT issues by asking customers targeted questions.
- Providing customers with step-by-step guidance to resolve technical problems.
- Following up on technical queries and providing prompt feedback.
- Prioritizing customer queries and escalating serious technical issues to IT developers.
- Documenting error reports and monitoring performance metrics.
- Relaying application functionality feedback from customers to IT developers.
- Compiling IT instruction manuals and useful IT support resources.
Employment Type
Full Time
Company Industry
Electric Power Generation / Nuclear Electric Power Generation / Services for Renewable Energy
