Complaint Management Specialist
Posted on :
03-10-2024
Employer Active
1 Vacancy
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Job Description
- Maintaining a positive, empathetic, and professional attitude toward customers always.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Identify and ess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid, and complete information by using the right ods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file doents.
- Follow communication procedures, guidelines, and policies.
- Take the extra mile to engage customers.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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