Senior Contracts Commercial Manager
Posted on :
11-06-2024
Employer Active
1 Vacancy
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Job Description
Position: Help Desk Support Specialist – Temp to perm
Location: Concord, CA
Hybrid – In office and remote (upon completion of training)
Schedule – Every other Friday off - Flexible
Salary: Up to $25/hr depending on qualifications and experience.
JOB DUTIES AND EXPECTATIONS:
JOB REQUIREMENTS:
Location: Concord, CA
Hybrid – In office and remote (upon completion of training)
Schedule – Every other Friday off - Flexible
Salary: Up to $25/hr depending on qualifications and experience.
JOB DUTIES AND EXPECTATIONS:
- Provide outstanding customer support in person, over the phone, by email, Microsoft Teams and via our ticketing system.
- Document solutions and progress clearly communicating service timelines to our internal customers.
- Provide exceptional attention to detail with regards to task completion and documenting solutions.
- Follow escalation procedures and respond to internal customers within Service Level Agreement guidelines.
- Ensure complete and accurate deployment of equipment including responsibility for associated inventory control.
- Work closely with a system administrator to perform entry level network and server administration tasks.
- Ability to identify where processes can be improved and communicate those changes to your team/manager to improve efficiency.
- Meet internal customers onsite in the corporate office in Concord as needed to deploy and repair equipment.
JOB REQUIREMENTS:
- 2-year technical degree, OR intensive technical Boot Camp experience (Experience will be considered in lieu of a formal education)
- 1-3 years’ experience in Information Technology (IT).
- Ability to lift and move up to 50 pounds, climb under desks and any associated physical tasks.
- Proficiency with Microsoft Windows, Microsoft Office 365, and general computing principles.
- Understanding of basic networking principles and technologies.
- Basic understanding of Virtual Computing concepts and applications.
- Ability to troubleshoot computer hardware and software with an understanding of the impact on the organization.
- Previous help desk experience.
- Knowledge of Active Directory, VPN connections, and client/server relationships
- Imaging software experience and deployments.
Employment Type
Full Time
Department / Functional Area
Key Skills
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