FB Supervisor
Posted on :
29-11-2023
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Job Description
Pura Eco Retreat Al Ain
We are looking for an experienced F&B Supervisor (Guest Experience) to join our hospitality team in Al Ain Abu Dhabi This is a combined responsibility that would also oversee operations including Front Office and Activity/Recreation Hub
Key Responsibilities
Service Excellence
- Greet and welcome guests upon arrival ensuring a warm and personalized experience
- Assisting guests in checkin / checkout process creating a good impression of the brand
- Lead the team in offering individualized support responding to questions and resolving issues in a timely manner
Guest Relations
- Establish strong rapport with guest consider their requirements and assist them in meeting their expectations
- Oversees F&B operations by making sure that Pura Eco Retreats ecofriendly attitude is reflected in the dining experience for the guests
- Assisting guests with transportation arrangements and suggesting about the restaurants activities and other services available in the property
- Working as a point of contact for escalating guest queries and offer prompt effective solutions
Health and Safety
- Supervise recreation activities and guide the staff to ensure their knowledge and safety practices
- Develop and implement health and safety protocols
- Ensure health and safety measures in food preparation storage and service
Leadership and Staff Training
- Train and mentor the employee to deliver consistent and exceptional service aligned with the Company
- Train and guide the F&B staff to improve their abilities product expertise and service effectiveness
Qualifications
- Bachelors degree in hospitality management or related field or equivalent field
Experience
- Proven experience in guest service F&B and recreational roles with at least years in a supervisory capacity
- Proficiency in problem solving and conflict resolution
- Strong leadership skills
- Knowledge of hospitality software and reservation system
- Exceptional interpersonal and communication skills
- Ability to multitask and prioritized in fast paced environment
- Familiarity with health and safety regulations in the hospitality industry
Please note that only shortlisted candidates will be contacted for further consideration
Remote Work
No
Employment Type
Full Time
Key Skills
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