Cermati.com

Monitor agent and field staff activities in real time to ensure adherence to processes scripts and compliancestandards. Track operational KPIs such as call volumes queue status collection performance and conversion rates. Identify and escalate irregularities performance gaps or poten

Monitor agent and field staff activities in real time to ensure adherence to processes scripts and compliancestandards. Track operational KPIs such as call volumes queue status collection performance and conversion rates. Identify and escalate irregularities performance gaps or poten

Lead the design development and deployment of machine learning models for risk scoring fraud detection and behavioural analyticsDrive feature engineering model training and model monitoring pipelines using large-scale datasetsBuild and maintain a scalable data infrastructure in collab

Lead the design development and deployment of machine learning models for risk scoring fraud detection and behavioural analyticsDrive feature engineering model training and model monitoring pipelines using large-scale datasetsBuild and maintain a scalable data infrastructure in collab

- Lead and supervise the real-time floor monitoring team to ensure accurate and timely oversight of daily operations.- Review live performance dashboards ensuring SLA adherence productivity and compliance across all functions.- Provide coaching guidance and escalation support to monit

- Lead and supervise the real-time floor monitoring team to ensure accurate and timely oversight of daily operations.- Review live performance dashboards ensuring SLA adherence productivity and compliance across all functions.- Provide coaching guidance and escalation support to monit

Implement employee onboarding and offboarding processes in accordance with company procedures ensuring complete and accurate administrative documentation.Manage the HRIS related to employee data and ensure data and document completeness in compliance with company policies and labor re

Implement employee onboarding and offboarding processes in accordance with company procedures ensuring complete and accurate administrative documentation.Manage the HRIS related to employee data and ensure data and document completeness in compliance with company policies and labor re