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Open Position: IT Support Engineer, Voice & Telephony (Service Provider Industry)

A reputable Service Provider Industry is currently hiring IT Support Engineer to join the Voice & Telephony Team and be based in the Kuala Lumpur

Key responsibilities include:

• Provide global L1/L2 technical support covering Networking (Cisco and others), SIP, PBX, Telephony and etc
  
• Proactively using Network and Telephony monitoring tools for pro-active monitoring, prevention and troubleshooting issues
  
• Perform troubleshooting on issues/incidents reported with the customers as the first escalation point of contact
  
• Manage the requests/incident tickets with internal and external stakeholders as per the ITIL service management framework
  
• Having professional certifications such as ITIL, CCNA, MCSA and etc would be added advantage
  
• Able to work under pressure while coordinating multiple tasks and ticket requests/incidents
  
• Good interpersonal and communication skills, including written and presentation skills
  

If you are interested, please send your CV to for a confidential

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