Telecalling Telesales Executive Saudi National - EME

Job description:Getting Leads Meeting setup & Resolution

Position Overview: The Telecaller cum Receptionist is responsible for handling both telecommunication duties and front desk reception tasks. This role plays a crucial role in ensuring effective communication with clients customers and visitors while maintaining a professional and welcoming atmosphere at the front desk.

Key Responsibilities:

Telecalling:

• Make outbound calls to potential clients or customers to introduce the companys products or services promote offers or conduct market research.
• Handle inbound calls from customers addressing their queries providing product information and offering assistance.
• Maintain a polite and friendly tone during calls ensuring excellent customer service and positive customer experience.
• Keep accurate records of calls and customer interactions in the database.

Reception Duties:

• Greet visitors clients and employees as they arrive at the office creating a warm and professional first impression.
• Answer incoming phone calls transferring them to the appropriate department or person or taking messages when necessary.
• Handle inquiries from callers and visitors promptly providing relevant information or redirecting them to the right contact.
• Receive and sort mail and packages distributing them to the relevant recipients or departments.
• Maintain a neat and organized front desk area and ensure that the reception area is tidy and presentable at all times.

Appointment Scheduling:

• Assist in scheduling appointments and meetings for company personnel utilizing appropriate software or tools.
• Remind employees and clients of scheduled appointments to ensure timeliness and efficiency.

Administrative Support:

• Provide basic administrative support such as filing photocopying and managing office supplies.
• Assist with other clerical tasks as required contributing to the smooth functioning of the office.

Customer Relations:

• Ensure a positive and friendly experience for clients and visitors by promptly addressing their needs and concerns.
• Build and maintain strong relationships with clients through effective communication and exceptional service.

Qualifications and Skills:

• High school diploma or equivalent; additional certification in customer service or office management is a plus.
• Proven experience as a telecaller or receptionist with excellent telephone etiquette and communication skills.
• Proficient in using telephone systems and handling multiple phone lines efficiently.
• Familiarity with basic office software such as Microsoft Office (Word Excel Outlook).
• Strong organizational skills and the ability to multitask effectively in a fastpaced environment.
• Professional appearance and attitude with excellent customer service and interpersonal skills.
• Ability to work independently and as part of a team demonstrating reliability and a strong work ethic.
• Fluency in multiple languages may be an advantage depending on the demographics of the customer base.

Job Type: Fulltime

Application Question(s):

• Are you a Saudi National
• Do you have experience in IT / IT related jobs or courses

Experience:

• TeleCalling: 1 year (Preferred)

Language:

• English and Arabic (Required)