Technical Product Manager

Candidate with strong OTT and Telecom product domain experience, one who can take full ownership of roadmap, enhancement, innovations, direct carrier billing & bundle integrations with telecom operators across MENA. This person will be responsible for defining and delivering best-in-class subscription and billing system, customer on-boarding journey, process, business and technical flows, operational controls, integrations, and service launch while ensuring better customer experience and co-ordination with external and internal stakeholders.

We believe a successful Product Owner keen to focus and emphasis the product from quality and data perspective. She or He should be experienced in taking data driven decisions by using Analytical skills and creating Reports /Dashboards when required. The Analyst should have good planning mindset and leadership skills to lead initiatives across teams.

Requirements

Key Accountabilities

• Product enhancement and Innovations

o Analyze market and industry trends to provide competitive analysis and develop the product roadmap that helps in overall customer experience and revenue enhancement

• • Analyze and understand how all elements of the telco ecosystem and SVOD works together and develop roadmap accordingly
  • Create and manage roadmap for Subscription and Billing System

o Eager to learn new technologies, identify and deliver enhancements to customer journeys, flows and work with internal & external teams to implement improvements.

• Requirement Gathering and Analysis

o Translates roadmap features into well-defined product requirements and design including features, user journey, user stories, technical call flows (APIs and protocols), reporting and acceptance test criteria.

o Come up with backlog items that align with larger business objectives

• • Introduce existing product capabilities to the customer, gather customer’s expectation
  • Map requirements to the existing functionalities & integration approaches available in product
  • Facilitate review of the requirements by various stakeholders, closure with stakeholders’ sign off
  • Have internal kick off for implementation with all stakeholders in order to clarify and define the scope
• Collaboration
  • Clarify and elaborate the scope of work to development & QA teams
  • Collaborate with internal/external development team for discussing the feasibility of implementing customer specific customization in the functionalities and integration approaches
  • Support the development & QA teams with any questions they may have.
  • Work closely with the technical Teams – Development, QA, Operation

o Have regular meetings with stakeholders and provides update on the ongoing activities and performance

• Product Validation and Release
  • Overseeing all stages of product creation including design and development.
  • Prioritizes and maintains the sprint backlog, balancing the requirements of stakeholders to maximize business value.
  • Work closely with QA team to define the test plan, test scripts, technical integration test cases and user acceptance tests
  • Review UAT cases provided by internal/external team for delivery
  • Perform sanity testing of release by running test cases from the UAT cases
  • Validate that there is no gap in terms of BRD and final delivery
  • Assist customer in performing UAT and get the Sign off on the delivery
• Product Collaterals
  • Create product collaterals and provide training to various internal and external stakeholders

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Product Performance and KPIs

o Monitoring and evaluating product progress at each stage of the process.

• • Support internal stakeholders for product performance & KPIs with proper data analysis and reporting
  • Manage day to day activities working with wider operations and technology teams to ensure product issues are easily identified and providing product solutions.