Support Services Officer

Duties and Responsibilities:

Providing excellent customer service by responding to inquiries resolving issues and assisting clients or customers in a timely and professional manner.

Performing various administrative tasks such as answering phones managing emails filing documents and maintaining records.

Assisting users with technical issues related to software hardware or other IT systems. This may involve troubleshooting. Problems providing guidance on using software or equipment and escalating issues to higherlevel support personnel when necessary.

Conducting training sessions or workshops to educate users on how to use systems software or equipment effectively.

Coordinating with other departments or teams within the organization to ensure smooth operations and effective support services.

Compiling and analyzing data related to support activities such as ticket volumes response times and customer satisfaction ratings and preparing reports for management.

Monitoring the quality of support services provided and implementing improvements as needed to enhance customer satisfaction and efficiency.

Ensuring compliance with relevant regulations policies and procedures governing support services such as data privacy laws or security protocols.

Collaborating with other support staff or team members to share knowledge best practices and resources to improve overall service delivery.

Requirements

Education:

Technical Skills

Customer Service Skills

ProblemSolving Abilities

Organization and Time Management

Attention to Detail

Teamwork and Collaboration

Adaptability: