Support Executive

Responsibilities:
• Handling incoming queries from web based customers, brokers and intermediaries to obtain and provide information to support the frontline sales team
• Support the company’s achievement of key performance indicators (“KPIs”)
• Perform all duties in accordance with applicable regulatory requirements and company policy
• Provide the highest levels of broker support service, striving for first contact resolution, responding within given timelines.
• Monitor central team inbox and report on work levels and control work flow
• Monitor turnaround times to ensure all workload are settled within set timelines
• Timely respond to broker enquiries and perform necessary action as required,
• Build relationships with internal departments to enhance support for brokers
• Identify potential process improvements and make recommendations to Team Leader
• Actively support other team members and provide resource to enable all team goals to be achieved.