Supervisor

What you will do in this role

As a Supervisor on our team, you will:

- Monitor and report team performance

- Give agents feedback on their individual and motivate team members

- Keep track of each agent’s training

- Participate in the recruitment process close to HR Department

- Organize and optimize shifts

- Make sure processes and procedures are up to date and adhered to take overflow calls / tickets.

- Take incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts), log call details onto call management systems and provide response and resolution within SLA.

- Guide on selling techniques for complex outbound driven sales

- Maintain knowledge and expertise associated with applications specific to individual customers

Concentrix + Webhelp is a great match if you:

- Are bilingual or proficient in German plus advanced level of English

- Are talented to grasp a situation with many stakeholders and team members

- Have excellent communication skills

- Have previous experience

- Can implement and manage change

- Have a high customer care orientation

- Poses project management skills

- Are able to develop personal and profesional skills

- Have IT knowledge and skills

- Have business knowledge and are commercial drive

- Have working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration

- Have fun facing challenges and overcoming unbeatable obstacles

If you feel you don’t check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it’s this or another role.