Service Delivery Manager

Minimum qualifications:

• Bachelor's degree in a technical or quantitative/business-oriented field, or equivalent practical experience.
• 8 years of experience in technical support service delivery or vendor management.
• 6 years of experience leading technical support teams, operations, strategy, and change management.
• Ability to communicate in English fluently.
  

Preferred qualifications:

• Experience working with team members to design and implement strategic projects that solve business problems.
• Experience with advanced spreadsheets, SQL, and database software, with excellent analytical skills.
• Experience executing complex strategic and operational initiatives, with excellent problem-solving and project management skills.
• Experience collaborating with senior stakeholders across a large, global organization.
• Knowledge of Google Cloud and/or other Cloud platforms.
• Ability to communicate upward to senior management, laterally to site leadership team, cross-functionally to multiple teams including Vendor Management, Global Operations, and technical teams, and toward Vendor Account Management, Vendor Operations Management, and vendors at site-wide level.