Service Associate

Knowledge, Skills And Experience

• Should be proactive and customer focused without compromising the bank’s interest. Courteous and respectful in communication
• Understanding complete Retail Banking, SME, Neo products, processes and systems
• Understanding of Regulatory / Central Bank regulations / standards
• Thorough knowledge of features and benefits of all products and services of the bank and a fast learner
• Working knowledge of all operating systems in the bank (CRM, flex, prime, BPM, etc).
• Excellent inter-personal and communication skills (written and oral) with ability to perform as a team player.
• Excellent analytical skills to enable resolution of complex problems.
• Excellent Negotiation skills to handle challenging customers and arrive at a satisfactory resolution
• 1 – 3 years customer service experience in banking