Service Advisor Automotive- Native Arabic Speaker

Monitoring and ensuring that all campaigns are completed for each job card opened.

Final physical check of vehicle before calling customer to confirm that the vehicle is ready for pick up.

Handover the vehicle personally to the customer.

Ensuring the work quality based on QMA guidelines for repair quality.

Following the QMA procedure and guidelines.

Working flexible hours depending on the workload.

Ensure highest degree of customer satisfaction and retention at all times.

Handling customer complaints and ensure corrective action has been taken.

Ensuring FRU Nos. as per KSD system is mentioned on all open jobcards.

Advising customer on cost of repairs before accepting the vehicle and taking approval in writing for any additional repairs.

Attach all relevant documents to the jobcard (key reader print out, technical campaign details, book in sheet, customer notes, etc.)

Ensures mobility of customer after finalizing the service advise process.

Proper follow-up with workshop to ensure repairs are completed and deadlines met in time.

Advising customer on the progress of vehicle repairs.

Ensuring pricing, details of repairs and all safety related informations are mentioned on the invoice are correct before handing over and explaining to the customer.

Prepares him/herself on appointment customers for the following day with APAS / ISPA print out.

Meets and greets customer.

Carrying out service reception at the car for all Service bookings.

Checking the vehicle for any damages and mentioning all scratches, dents, etc. on booking in sheet / jobcard before accepting it. Ensuring customers belonging and all valuable items (incl. Nav. DVD, sunglasses, cash, jewelry, etc.) are removed and handed over to the customer.

Opening jobcards as per service requirement plus additional requested work by the customer plus work identified during service reception at car with the customers’ approval.

Recording all customer details and ensuring all details entered in the computer system are correct.