Senior Onboarding Manager

What You'll Be Doing

• Serve as the subject matter expert of customer onboarding, providing centralized focus on accelerating sales resulting from new business deals.
• Develop the Win Ramp program in accordance with the expanded business requirements and own the program end-to-end including having organizational accountability to ramp outcomes.
• Drive internal Win Ramp meetings for targeted strategic customer programs, facilitating cross-functional team support and warranting accountability of action-owners.
• Provide centralized, strategic oversight of newly-won customer programs to ensure successful, swift ramps - including programs that are generated through Sales (BD/AM), digital tools (Partner Portals), and strategic partnerships (GPO/marketplace).
• Contribute to various business programs, such as Deal Strategy, with relevant insights alongside Sales Engineering & Customer Success leadership.
• Lead the development of the eComm Playbook, working closely with Sales Engineering leadership, various internal stakeholders, and SME-contributors.
• Serve up actionable insights and recommendations in accordance with the Playbook throughout the customer lifecycle - offering strategic guidance to optimize new customer setups as well as solutioning to reduce complexity for existing programs.
• Serve as a subject matter expert on Staples' program & eCommerce offerings and capabilities to build customer programs, offering direct support to Sales and internal stakeholders.
• Collaborate closely with key internal partners, including Marketing, Digital, and Transformation teams, to execute the capabilities roadmap and go-to-market strategy.
  

What You Bring To The Table

• Strong business acumen and solid understanding of sales and marketing strategies and metrics, including CRM or business intelligence systems (e.g. Salesforce, PowerBI, Tableau.)
• Strong analytical and technical skills, identifying trends/patterns/correlations, and the ability to extract actionable insights to drive business decisions.
• Excellent verbal and written communication skills in order to liaise effectively with stakeholders in Sales, Operations, Marketing, and executive leadership.
  

What's Needed- Basic Qualifications

• 6+ years' experience in a sales role or similar
• Strong Sales and business acumen
• Business strategy
  

What's Needed- Preferred Qualifications

• Bachelor's degree
• Industry knowledge (e.g. eProcurement, business services, supply chain) - to understand market dynamics that impact sales performance.
  

We Offer

• Inclusive culture with associate-led Business Resource Groups
• 22 days of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!