Senior Administrator

• Manage the SPA verification and counter-sign process to ensure 100% accuracy of binding legal agreements
• Ensure Sales/Usufruct agreements are pre-registered with Land Department promptly after every new sale
• Verify and validate new agreements and renewals of all brokers, ambassadors and other third-party agreements
• Produce SPAs as often as required and execute all transactions related to SPAs on the system as per legal and finance requirements
• Execute payment plans in the Customer Experience Operating System and administer collections including issuing receipts, statements of accounts and LPC calculations
• Responsible for the calculation and administration of the sign-off process to ensure 100% accuracy and that payments are made within an agreed timeframe
• Monitor overdue customers and make recommendations to initiate default and termination processes
• Support in the handover process as per the handover strategy and administer settlement payments and handover of documentation
• Support in the systemization of transaction and post-transaction processes.
• Support in the development of online customer accounts and post-sale service requests
• Support in post-sale service requests including modifications to commercial terms and NOCs for transfers
• Coordinate with the Data and Process team to ensure the integrity of customer data and adherence to transaction and post-transaction processes
• Coordinate with the Customer relations team on customer communications, complaints resolution, collections and post sales enquiries
• Assist in implementing established policies and procedures