Sales Operation Specialist

Job Description

Reporting to the Group Director of Sales, responsibilities and essential job functions include but are not limited to the following:

• Telephones - Assist with answering telephones within three rings for the Sales Office and directing calls appropriately.
• Leads - Assist the Sales team by monitoring all lead sources and distributing leads to the appropriate Sales Executive.
• Prepare reports.
• Assist in maintaining an accurate client database in Opera and adherence to all Accor and Fairmont standards.
• Coordinate with reservations, revenue, and the front office to ensure proper guest service is offered. Follow up on requests, enter rooming lists, and update accurate information in the system.
• Provide administrative support to the Sales Team, including merging letters of agreement and distribution of all event orders and resumes.
• Participate in hotel and sales training programs when applicable.
• Maintain current sales and promotion literature.
• Provide support to Specialists in Sales as appropriate.
• Train in all Specialist tasks to assist as necessary and assist in training peers on job duties to develop a strong cross-trained team.
• Attend meetings, take minutes, and draft notes as required.
• Have a complete knowledge of hotel services and accommodations.
• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Ensure prompt and courteous service is extended to internal and external customers.
• Comply at all times with hotel standards and regulations to encourage safe and efficient hotel operations.
• Maintain high standards of personal appearance and grooming, adhering to the proper dress code.
• Preparing Contract drafts & ensuring that it is updated with new inquiries (Rates, OPT, Supplements, etc).
• Create Ramadan and Hajj sheets and share them with all concerned to ensure a clear view of the situation.
• Create the blocks according to contracts.
• Follow up payment & rooming lists.
• Create the GNS for each group & communicate it with the concerned departments.
• Communicate any extra charges with the TA & ensure that it has been finalized on the OPT.
• Communicate with finance for pending payments.
• Update the Opera system on a daily basis (check rates and inventory).
• Communicate with revenue for updated rates & availability.
• Checking the group's PMs closing according to the contracts.
• Handling Group operations with the FO and F&B teams.
• Updating agents' profiles in the system (delete duplicate profiles).
• After-sales calls to ensure everything is in order with the agent.
• Weekly report for the group's production (Rev, RN).
• Contact new leads for regular Markets.
• ISR communication and business handling.
• Other duties as assigned.
  

Qualifications

• One year of experience in the Opera system is required.
• Computer literate in Microsoft Office applications and or relevant computer applications required.
• University/College degree in a related discipline is required.
• Excellent communication skills, both written and verbal, required.
• Strong interpersonal and problem-solving abilities.
• Highly responsible & reliable.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Flexibility in working hours.