RESERVATIONS SERVICES EXECUTIVE

• Answer hotel s main telephone number and connect guest and colleagues to the correct telephone extension
• Greet all callers with warm and sincere greeting
• Process and confirm guest reservations made by clients for Rooms, F&B and Spa
• Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers
• Accommodate and document special requests
• Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations
• Maintain complete knowledge of;
• All hotel features/services, hours of operations
• All hotel restaurant food concepts, dress code and ambiance
• All hotel room types, number /names, amenities and locations
• Scheduled daily group activities, names and locations of meeting/banquet rooms
• Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc