Remote Engineer

Knowledge, Skills, and Attributes:

• Ability to communicate and work across different cultures and social groups
• Excellent problem-solving skills
• Ability to provide step-by-step technical help, both written and verbal
• Ability to maintain a positive outlook at work
• Ability to work well in a pressurized environment
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
• Ability to adapt to changing circumstances
• Ability to diagnose and troubleshoot basic technical issues
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey
• Ability to empathize and work with customers in real-time to resolve issues
• Basic Understanding of Microsoft Cloud-related solutions. (Azure, Microsoft 365, and EMS Intune/AIP)
• A strong grounding in all areas of Infrastructure Technology
• Strong understanding of Windows10, Microsoft office, and general system administration.
  

Academic Qualifications and Certifications:

• Degree or relevant qualification in IT/Computing or equivalent
• Microsoft Certification (Azure, MCSA, MCSE)
• Certifications of the following vendor technologies are highly preferred: Cisco
• Preferred additional certifications in Microsoft, Linux, Cisco.
  

Required Experience:

• Previous work experience as a Technical Support Engineer (or similar role) will be advantageous
• Some hands-on experience with Windows/Linux/Mac OS environments
• Good understanding of computer systems, mobile devices, and other tech products
• Familiarity with remote desktop applications and service desk software