Relationship Manager

We are a Pharmaceutical company & we requires experienced Cashiers for our various Store Support customer service at point of sale while ensuring a world-class shopping Record customer transactions on the Dis-Chem operating system according to company policies & standard operating procedures, with zero tolerance toward inaccuracies & elimination of fraud risk

Essential

A minimum of 2 years experience cashier/till operations experience

Computer literate MS Office

Sound numerical skills

Strong command of the English language

Basic customer service

Job Description

Adhere to Dis-Chems customer service policies and procedures

Establish a professional relationship with customers

Report customer complaints and compliments to the Frontline Supervisor, or store management

Adhere to the customer turnover hourly rate

Be aware of current sales and promotions

Ensure colleagues and customers are not exposed to any risk

Carry out and manage Dis-Chem 5 star communication principles

Be responsible for cash flow

Ensure all line voids and price changes are approved and signed off by the supervisor

Exchange merchandise for customers and accept returned goods by customers when authorised to do so

Transact all purchases receive and process all payments (cash, bank cards, vouchers, coupons, other forms of payments) accepted by Dis-Chem

Process all loyalty cards including those of our accelerator partners (Discovery Health Care, Medihelp Lifestage, Momentum Multiply, Legacy Lifestyle, ABSA Rewards and eBucks)

Ensure cash is placed in drop safe according to Dis-Chems SOPs

Ensure usage of your code and password is restricted to only you; is safe, and is changed regularly

Ensure all outgoing stock/items/scripts are scanned and paid for

Ensure that all money is strictly kept safely and securely inside the till

Handle daily takings confidentially, and only discuss with management

Be alert, recognise and report suspicious behaviour to management

Address queries regarding store merchandise

Adhere to Dis-Chems security policies and procedures

Requirements

Competencies:

In-depth knowledge of operating cash registers, and maintaining cash drawers

Knowledge of processing sales, refunds and payments

Strong command of English (written and oral)

Accuracy

Attention to detail

Presentable

Emotional intelligence

Social awareness

Accountability

Problem-solving

Analyse basic reports

Trustworthy and honest

Time management

Advantageous:*

Third additional language

Special conditions of employment:*

Willing and able to work retail hours

Reliable transport and/or reside in close proximity to the store

South African citizen

Clear credit and criminal records