Quality And Training Manager
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
One of our clients is in the Mobile Delivery Application Industry ie (DAAS) in Riyadh Saudi Arabia and is hiring for the position of Head of Quality and Training
Location: Riyadh
Years of Experience: 5 Years in a leadership role
Education: Bachelors degree in a relevant field; advanced degree orcertifications (e.g. Six Sigma Lean ISO) preferred.
Notice Period: Immediate joiners or a maximum onemonth notice period.
Applicants are requested to apply with their updated resumes and then click the following link to update their details to speed up the process of recruitment.
Job Description:
Head of Quality & Training Job Description
Reports To: Shared Services Center Director
Department: Shared Service Center
About the company:
The company platform pioneered the ondemand service fulfillment model in the region by establishing a massive customertocustomer network through a generic chatbased ordering experience allowing users to be creative and unconstrained in describing the service needed and giving the couriers the option to bid with their price they see fit ensuring a fully scalable and selfregulating model.
Role Summary
As the Head of Quality and Training you will play a pivotal role in ensuring the highest standards of quality and the continuous development of our workforce in the company. You will be responsible for designing implementing and overseeing quality assurance processes and training programs to enhance employee skills and optimize organizational performance.
Quality Assurance
Develop and maintain quality assurance standards policies and procedures across all departments.
Establish key performance indicators (KPIs) and metrics to measure and monitor quality performance.
Conduct regular audits reviews and inspections to identify areas for improvement and ensure compliance with quality standards and regulations.
Collaborate with crossfunctional teams to address quality issues drive root cause analysis and
implement corrective and preventive actions.
Training and Development
Design and implement comprehensive training programs to onboard new employees and enhance the skills and knowledge of existing staff.
Head of Quality & Training Job Description
Identify training needs through skill gap analysis performance evaluations and feedback mechanisms.
Develop training materials manuals and resources to support various learning modalities including elearning workshops and onthejob training.
Partner with department heads to facilitate departmentspecific training initiatives and promote a culture of continuous learning and development.
Performance Evaluation
Establish processes for evaluating employee performance against established quality standards and job expectations.
Conduct regular performance reviews and provide constructive feedback to employees to support their professional growth and development.
Implement recognition and reward programs to acknowledge outstanding performance and encourage employee engagement and motivation.
Process Improvement Identify opportunities for process improvements and efficiency gains through data analysis feedback mechanisms and industry best practices.
Lead crossfunctional teams to implement process enhancements streamline workflows and eliminate bottlenecks to optimize organizational performance.
Monitor and evaluate the effectiveness of implemented improvements and make adjustments as necessary to achieve desired outcomes.
Regulatory Compliance
Stay abreast of industry regulations standards and best practices related to quality assurance and training.
Ensure organizational compliance with relevant regulatory requirements and certifications.
Collaborate with regulatory affairs and compliance teams to address compliance issues and mitigate risks associated with quality and training practices.
Requirements:
Bachelors degree in a relevant field; advanced degree or certifications (e.g. Six Sigma Lean ISO) preferred.
Proven experience in quality assurance training or related fields with a minimum of 5 years in a leadership role.
Strong understanding of quality management systems methodologies and tools.
Excellent communication interpersonal and leadership skills.
Demonstrated ability to design implement and evaluate training programs.
Proficiency in data analysis process improvement and project management.
Knowledge of regulatory requirements and compliance standards relevant to the industry.
Ability to work collaboratively across departments and influence stakeholders at all levels of the organization.
Note: We thank all applicants for their interest however only those shortlisted candidates will be contacted.
Remote Work :
No
نوع التوظيف
دوام كامل
