Product Support Officer

• The Job holder is primarily responsible for implementing the Compliance requirement of checks and controls on transactions for Wealth Management Products - Structured Products, Sukuks, Equities, Funds, Saving Plans etc.,
• The job holder will be interacting mainly with the High Net Worth / Priority customers of the Bank, explaining key features and risks involved in certain products, and ensuring customers understand these risks before confirming go ahead.
• Given the profile of customers typically involved, the job holder will also address customer queries and provide bespoke solutions as and when required during customer interactions.
• The role requires communication skills, ability to learn about complex products and processes quickly, teamwork, responsibility, and ownership for issues, process know-how, and innovative problem-solving skills.
  

Key Results:

• Implement callback policy for WM products
• Compliance / Control
• Effective handling of customer (Internal / external queries.
  

Qualifications

• Post Graduate, preferably in business or finance related field.
• 5 years+ experience in financial services industry with exposure to investment to takaful products and experience in customer communication and / or service.
• Knowledge of investment and takaful products, e.g. sukuks, funds, equities, structured products etc.,
• Excellent interpersonal and communication skills (both written & verbal).
• Strong judgement skills and ability to handle client requests and / or complaints promptly.
• Ability to work in partnership with key stakeholders.
• Proficient in MS office.