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Established in the 1930s as a trading business AlFuttaim Group today is one of the most diversified and progressive privately held regional businesses headquartered in Dubai United Arab Emirates. Structured into five operating divisions; automotive financial services real estate retail and healthcare; employing more than 35000 employees across more than 20 countries in the Middle East Asia and Africa AlFuttaim Group partners with over 200 of the worlds most admired and innovative brands. AlFuttaim Groups entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect excellence collaboration and integrity; AlFuttaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the role
The Solutions Consultant works with the Sales Team on developing identified business opportunities & to strategize solution CX offering for different customer segments. The Solutions Consultant works in a consultative role to understand customer needs (functional & technical) and maps them to Genesys software services and consulting offerings. You will work with all levels of customer organizations tailoring the messaging to meet the needs of various business and technical stakeholders including Clevel decisionmakers. This role is imperative to the success of sales opportunities.
What you will do
Solutioning and PreSales
Customer Demos
Operational Walkthroughs / Discoveries: leading discovery sessions to walk through an organizations current methods of operation and provide recommendations on improvement opportunities. This may include sessions inside the customer interaction department to observe the customer experience as well as sessions with team leaders operational staff and management.
The typical output from the above will be:
Required Skills to be successful
What qualifies you for the role
Education:
About AlFuttaim Engineering & Technologies
AlFuttaim Engineering & Technologies offers customers complete engineering and systems integration solutions.
The Engineering arm operates in the UAE Qatar Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning scaffolding and access solutions elevators and escalators control and life safety facilities management building products MEP Energy Management Technology Infrastructure and Digital Transformation.
The Technologies division provides complete business solutions to large medium and small customers that include contact centre solutions business applications business intelligence data management advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony ELV systems networking solutions professional audiovisual solutions and managed services.
These solutions are further complemented by services that include project management installation testing commissioning and aftersales maintenance contracts.
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