Pool Attendant

Job Responsibilities

• To perform opening and closing procedures according to the shift.
• To inspect pool areas at start, during and at the end of the shift to ensure that the set up of the department is in accordance with established standard.
• To ensure that standards are maintained at a superior level on a daily basis.
• To execute the standards of Recreation in the set-up of amenities (changing rooms) as well as pool chairs.
• To re-arrange furniture layout whenever necessary.
• To distribute the towels and amenities needed.
• To monitor, maintains cleanliness, sanitation and organization of the pool areas.
• To work in close coordination with other team members to ensure smooth operations.
• To provide a courteous, professional, efficient and flexible service at all times.
• To establish a rapport with guests, providing guest recognition and good customer relationships.
• To respond to guest enquiries on pool activities as well as on kid’s club and other information regarding the facility and services of the Hotel.
• To Control in-house guests and eventual outside visitors.
• To escort arriving guest to requested area (pool).
• To anticipate guest’s needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• To maintain pool, including proper chemical PH rate for the purpose of maintaining the facilities and complying with mandated health and requirements.
• To assist lifeguards in maintaining swimming pool equipment for the purpose of ensuring the equipment is in proper working condition.
• To report technical difficulties to the maintenance department.
• To control inventory of towels.
• To Control inventory of pool games.
• To Report any damage immediately to the supervisor or the Manager.
• To support the ordering of pool supplies.
• To ensure a high standard of personal appearance and hygiene as well as wear the correct uniform and nametag at all times.
• To attend briefings, as required and contribute to all staff meetings, Departmental and Hotel trainings as scheduled and other related activities
• To interact with other departments to provide additional or specialized guest services.
• To know and adhere strictly to Lost & Found procedures.
• To report to the supervisor and/or Manager any sickness or unusual behaviour of guests.
• Is responsible for the pool information board set-up.
  

Qualifications

EDUCATION & EXPERIENCE

• Minimum of one-year experience in the same position in a 5 Luxury Hotel.
• Basic knowledge of detergents and pool cleaning methods