Operations Manager

Company Overview:

Our client is a Saudi retail and Ecommerce company working in the field of home furnishings since 1997 they specialize in premium bedding and home accessories in the Saudi market. They import highquality goods from around the world (Europe Asia and the Arab region) and offer a wide variety to meet all customer preferences. Their core commitment is to provide top quality at reasonable prices ensuring accessibility for all.

About the Role:

As the Operations Manager you will be responsible for managing the daytoday operations streamlining processes and ensuring the efficient delivery of products and services to our customers. The ideal candidate will have a strong background in operations management excellent leadership skills and a passion for driving continuous improvement.

Responsibilities:

Strategic Planning:

• Develop and implement operational strategies to optimize efficiency reduce costs and enhance customer satisfaction.
• Collaborate with senior management to align operational goals with overall business objectives.
• Conduct regular analysis of market trends customer feedback and competitor activities to identify opportunities for improvement.

Retail and Customer Service:

• Apply retail expertise to enhance customer experience and satisfaction.
• Implement strategies to improve customer service processes and ensure a positive retail experience.

Warehouse and Inventory Management:

• Oversee the daily operations of the warehouse including receiving storage and distribution of goods.
• Implement best practices for inventory management including accurate tracking cycle counting and stock rotation.
• Optimize warehouse layout and organization to maximize space utilization and minimize errors.

Logistics and Order Fulfillment:

• Ensure timely and accurate processing of orders shipments and deliveries to meet customer expectations.
• Coordinate with logistics partners to optimize transportation routes reduce lead times and minimize shipping costs.
• Monitor order fulfillment metrics and implement process improvements to enhance efficiency and accuracy.

Team Leadership and Development:

• Lead and mentor the operations team providing guidance training and performance feedback to drive continuous improvement.
• Foster a culture of collaboration accountability and excellence within the operations department.
• Identify training needs and professional development opportunities for team members to enhance skills and capabilities.

Process Improvement and Quality Assurance:

• Analyze operational performance metrics to identify areas for improvement and implement corrective actions.
• Conduct regular audits and quality inspections to ensure compliance with safety regulations quality standards and operational procedures.
• Implement quality assurance processes to minimize errors defects and customer complaints.

CrossFunctional Collaboration:

• Collaborate with crossfunctional teams including marketing and procurement to align operational processes with business objectives.
• Participate in crossdepartmental meetings and initiatives to drive alignment and coordination across the organization.
• Communicate effectively with internal stakeholders to provide updates address concerns and solicit feedback.

Compliance and Risk Management:

• Ensure compliance with safety regulations quality standards and operational policies and procedures.
• Identify and mitigate operational risks including supply chain disruptions inventory shortages and security threats.
• Stay informed about industry regulations market trends and emerging technologies to anticipate challenges and opportunities.

Job Requirements:

• Bachelors degree in Business Administration Supply Chain Management Operations Management or a related field.
• Proven experience in operations management preferably in the retail or ecommerce industry.
• Strong understanding of warehouse operations logistics inventory management and order fulfillment processes.
• Excellent leadership and team management skills with the ability to motivate and inspire a diverse workforce.
• Strategic thinker with the ability to develop and execute operational plans to achieve business objectives.
• Analytical mindset with proficiency in data analysis performance metrics and process improvement methodologies.
• Excellent communication and interpersonal skills with the ability to collaborate effectively across departments and levels of the organization.

Core Competencies:

• Leadership.
• Strategic Thinking.
• Organizational Skills.
• Communication.
• Team Management.
• Problemsolving.
• Adaptability.

Remote Work :

No