Night Manager

Position Summary:

The Account Support Representative will be responsible for delivering efficient back-office support services. This position will be a key contributor in office administration, account processing, client services, and quality. This role may at times need to provide off-hour support.

Essential Functions:

Working with the Account Executives or Account Managers to ensure jobs are processed accurately and efficiently.

The Account Support Representative:

• Manages inventory.
  

Review incoming material

Inspect and investigate material discrepancies

Verify BOL s against system entries

Maintain sample library of incoming material

Create, maintain and track customer material grids

Split/add job # s for incoming material codes in ERP system

• Verifies integrity of products and information.
  

Validates job instructions align with client provided matrix/instructions.

Review job instructions for accuracy

Review spec drawings against print instructions

Receive, review, scan daily QC, Ready To Mail (RTM) packages and bank scans for client

• Prepares product samples.
  

Package mockups by cutting, folding and inserting to client specifications

Material mockups

Ok to insert packages

Package fold/prep for window positions

Up client sample PDF package scans

• Additional support.
  

Support Response Processing team as needed

Support Sample team as needed

• Complies with company policies and procedure.
  
• Promotes company values and culture.
  

Additional Responsibilities:

• Work a modified schedule as needed.
  
• Perform other duties as may be assigned.
  

Requirements

Essential:

Ability to work on own initiative, plan and organize workloads effectively to meet deadlines.

Strong organizational skills.

Ability to measure accurately.

Ability to cut, fold, and insert into envelopes to create mail samples per specifications.

Skilled in fast and accurate data entry.

Ability to work effectively with computer systems.

Solid mathematical skills.

A desire to develop and improve your knowledge of the Direct Mail industry through continuous learning

Beneficial:

• Familiarity with Direct Mail production.
  
• Proficient in Excel.
  

Working Conditions

• This position will require the employee to be in regular contact (face-to-face, by telephone, via email,
  

or otherwise) with others in the organization in order to perform the job.

• This position will be required to work collaboratively with individuals, work groups and/or teams.
  
• This position will require the employee to meet strict deadlines and perform with a high degree of accuracy.
  

• This position will typically work a regular 40-hour workweek, but may at times be asked to work less and/or more.
  

Reports to: Director of Quality Assurance

Benefits

*New Associates become eligible for benefits the 1^st of the month following 60 days!

Medical (2 plan designs to choose from)

Dental

Vision

Life & Disability Insurance Options

401K with Employer Match

Career growth & development

Friendly company culture!