Microsoft Engineer

Essential Job Functions:

• Microsoft server side support tickets through our ticket queue system that have gone through our Help Desk support 1 tiers.
• Support and administration of Microsoft Windows Server, versions 2000, 2003, 2008, 2012 and 2016.
• Support and administration of Microsoft Exchange, versions 2000, 2003, 2007, 2010.
• Support and administration of Microsoft SQL Server, versions 2000, 2005, 2008.
• Support and administration of Microsoft Active Directory environments, DNS, DHCP.
• Support and administration of Microsoft Server Clustering and SQL Clustering.
• Continuous proactive maintenance, auditing, and monitoring of our customers Microsoft environments.
• Following thorough Change Management processes and documentation.
• Following thorough Root Cause Analysis processes and documentation.
• After hours oncall weekly rotations throughout the team.
• Business hours ticket queue owner and handling weekly rotation.
• Working with other infrastructure teams as well as non-infrastructure teams throughout organization on tasks.
• Implementing server hardening/security best practices.
• Responsible for maintaining supported customer applications that may require modifications to work in a client server environment.
• Responsible for all tuning, monitoring and performance recommendations of the Microsoft systems.
• Thorough environment documentation.
• Windows patching experience and related tools knowledge.