Marketing Communications Manager - AccorHotel

We bring to you and your family an Arabian hospitality at its finest with an atmosphere
of pure luxury and magic. It is in Marjan Island Resort & Spa managed by Accor
that you will find the best of both worlds a luxury 5 star establishment standards and
a canvas of true Arabian tradition.

Main Duties:

Administration

• Develops a public relations program for the hotel based on its marketing goals. Liaises with Marketing in targeting specific markets and developing the public relations strategies to reach these markets
• Develops media contacts plans press conferences and other press activities. Acts as hotels liaison with media to promote good publicity and counteract bad publicity.
• Develops and organizes promotional activities coordinates with departments concerned; invites VIPs and media to promotional activities; prepares and issues press releases
• Establishes sales leads from the study of magazines newspapers and form personal contacts; coordinates sales leads with Banqueting and Sales Departments
• Disseminates corporate press releases to appropriate local trade and consumer media
• Establishes a program for sending promotional news to trade publications on a regular basis releases covering special events promotions etc.
• Prepares promotional press releases on personalities among guests and employees of the hotel and on newsworthy events in the hotel
• Provides information to other departments on activities within and outside the hotel which may be useful when dealing with guests
• Accepts clients and media complaints requests and inquiries and coordinates handling with departments concerned
• Coordinates all activities with the Sales Manager
• Maintains good public relations by extending personalized service to VIPs. e.g. following up on reservations for VIPs assisting in greeting VIPs and groups upon their arrival sending welcome letter to VIP guests
• Coordinates guest lists and invitations for VIP receptions luncheons dinners etc.
• Maintains clipping files pertaining to the hotel(s) based on daily perusal of the media and provides same to General Manager other departments other hotels corporate public relations as appropriate
• Maintains mailing list/contact file
• Maintains hotel photo file
• Liaises with Human Resource Manager on matters affecting corporate image
• Develop hotel gifts and giveaways
• Builds profile within local market place through attendance at various events and local market place
• Coordinates hotel photography when required
• Monitors awareness of competitor activities and use information when developing strategies
• Plans and coordinates sponsorship activities.
• To supervise the maintenance of a mailing list consisting of a record of former and existing clients of the hotel.
• To organize regular visits by professional persons from the media and members of the trade to the hotel.
• To present a summary of visits to the General Manager and Director of Sales & marketing on a regular basis.
• To attend all official functions as a representative of the hotel.
• To greet all VIP guests of the hotel.
• To ensure that stationary and printed items are standardized and conforms to the Pullman standards.
• To closely coordinate social events in the hotel.
• To closely observe matters pertaining to PR activities of the hotel and other hotels (competitors) on a regular basis.

Customer Service

• Ensures the delivery of brand promise and provides exceptional service at all times to the guests.
• Provides excellent service to internal customers in other departments as appropriate.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner following through to make sure problems are resolved satisfactorily.
• Maintains positive guest and colleague interactions with good working relationships.

Operational

• Ensuring that all operating standards comply with Company and Hotel Policies and Procedures and standards.
• Writing and updating the Departmental Operations Manual.
• Ensuring that all room targets are met.
• Ensuring strategic market influx

Other Duties

• Compete against a standard of excellence by setting high performance standards and pursuing aggressive goals
• Strive for constant improvements and takes responsibility for achieving business results and persevere despite obstacles
• Diagnose problems and thoroughly analyze information to guide decision making
• Evaluate and assimilate critical information when reaching conclusions and make logical competent decisions
• Build and maintain positive relationships with all internal customers and guests in order to exceed their needs
• Take action to address these needs in order to exceed their expectations
• Create a positive hotel image in every interaction with internal and external customers
• Adhere to hotel brand standards
• Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests
• Assist guests and escort them to locations within the hotel at their request
• Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs
• Maintain current Hotel information to be able to provide information to guests
• Implements Procedures which enhance the guest experience
• Works with superior in the preparation and management of the departments budget. Duties include:
• Assists in coordinating the preparation of the departmental annual budget
• Assists in monitoring and controlling departmental costs on an ongoing basis to ensure performance against budget
• Assists in the preparation of the hotel strategic plan goals program and Public Relations Departmental Budget
• Occupational Health and Safety Responsibilities
• Be aware of duty of care and adhere to occupational health and safety legislation policies and procedures
• Be familiar with property safety first aid and fire and emergency procedures and operate equipment safely and sensibly
• Initiate action to correct a hazardous situation and notify supervisors of potential dangers
• Log security incidents and accidents in accordance with hotel requirements

Occupational Health & Safety

• To ensure that all employees have a complete understanding of and adhere to the hotels policy relating to fire hygiene health and safety.

Employee Responsibility

All employees to safeguard their health and safety and the health and safety of others in the workplace.

Replacement and Temporary Mission:

Be ready and responsible for any job which may be assigned by the Management.

Your experience and skills include:

• Minimum of 6 years work experience in Marketing.
• Hospitality experience is always beneficial and preferred.
• 35 years minimum experience in managing CRM & Digital campaigns in an hospitality environment.
• Excellent academic background with BS degree in Management / masters degree in marketing or similar certifications
• Expert understanding of Customer relationship management data analysis and shopper habits and trends.
• Expert understanding of digital platforms and their best practice utilization for customerdriven campaigns.
• Well connected forward thinking creative individual who loves creating a BUZZ about everything!
• Familiarity with Content Management systems.
• Ability to deal with agencies briefs audits .
• Passionate about the digital world selfstarter and Fast learner
• Experience using CMS platforms and marketing automation solutions
• Experience in planning budgeting launching monitoring and reporting campaigns
• The ability to multitask prioritize issues / escalations and manage many projects simultaneously

Your experience and skills include:

• Minimum of 6 years work experience in Marketing.
• Hospitality experience is always beneficial and preferred.
• 35 years minimum experience in managing CRM & Digital campaigns in an hospitality environment.
• Excellent academic background with BS degree in Management / masters degree in marketing or similar certifications
• Expert understanding of Customer relationship management data analysis and shopper habits and trends.
• Expert understanding of digital platforms and their best practice utilization for customerdriven campaigns.
• Well connected forward thinking creative individual who loves creating a BUZZ about everything!
• Familiarity with Content Management systems.
• Ability to deal with agencies briefs audits .
• Passionate about the digital world selfstarter and Fast learner
• Experience using CMS platforms and marketing automation solutions
• Experience in planning budgeting launching monitoring and reporting campaigns
• The ability to multitask prioritize issues / escalations and manage many projects simultaneously

Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit confidential

Whats in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities like Planet 21

Do what you love care for the world dare to challenge the status quo! #BELIMITLESS