Logistics & Fulfilment Coordinator

Ensure all orders are accurately processed into Order Entry system and follow through from order booking stage to order closure.
• Coordinate all orders with various departments such as Finance, IT, Planning, Data Processing, Shipping and Logistics Team in resolving related issues to meet customer requested ship date/ delivery date (CRSD/ CRDD).
• Maintain delivery slots and ensure deliveries are done as per customer promise
• Responsible for troubleshooting any concern related to orders fulfilment and delivery
• Direct and follow-up with incoming and outgoing shipments to ensure prompt delivery to customers
• Work with and monitor the efforts of partners in the supply chain to ensure smooth operations
• Responsible for planning and tracking the shipment according to customer requirements
• Responsible for the preparation of appropriate and accurate reports for upper management
• Monitor deliveries and ensure customer satisfaction
• Ensure efficiencies in order fulfillment to ensure there are no delays, minimize lost sale opportunities.
• Review and analyze work processes to identify process improvement areas.
• Establish action plan with team on the improvement of processes and procedure.
• Deal with loss/damage and return goods when required. Provide relevant data and analysis to the operations team throughout the supply chain (Aramex/Shipa/End to End)
• Build strong partnerships with internal and external customers, while identifying supply chain opportunities that benefit both the customer and business.
• Serve as the single point of contact for all inquiries related to order management activities while maintaining a cost/service mindset and ensuring effective communication.