IT Service Desk Analyst

Job Description

Supporting and training service desk people.

Managing other resources if they are not capable of solving the issues.

Assessing the process and troubleshooting problems if required.

Keeping the information of patients and employees confidential.

A service desk analyst is an information technology (IT) professional who helps users resolve issues with computer hardware or software. They respond to user inquiries, assess problems and issues with IT equipment and applications, and help resolve these issues for users. They also work closely with other IT department personnel to provide assistance on tasks that are outside the scope of their knowledge or expertise.

Service desk analysts need to balance creative and technical problem-solving, customer service, and collaboration to ensure that personnel throughout the organization can access and utilize the software and resources they need for work.