IT Administrator Temp

• Offer timely technical support whilst acting as a link between staff/end users and IT Manager
• Record various IT requests from staff in our online ticketing system on daily basis
• Set up hardware, install and configure software and drivers
• Provide orientation and guidance to users on how to operate new computer equipment
• Maintain and repair IT equipment (e.g. routers) and/or peripheral devices
• Maintain records/logs of repairs and fixes and maintenance schedule for future reference
• Labeling all machines with IT assets and ensure functionality at all times
• Perform annual maintenance tasks - hardware (dusting) and software cleanup
• Preparation of IT summary reports on monthly basis / or as per the IT Manager’s request
• Perform regular upgrades to ensure work stations remain updated
• Troubleshoot work station failures and provide solutions to restore functionality
• Maintain the Software License and Hardware Asset Registries

Skills

Qualifications:

• Educated to degree level in Information Technology or an equivalent relevant qualification.
• Minimum of 3 years of experience in a similar role and position.
• Good command of written and spoken English.
• Excellent interpersonal and coordination skills.
• Service-minded, professional, and dedicated approach to IT support.
• High level of confidentiality in handling sensitive information.
• A high degree of accuracy in performing IT tasks and maintaining records.
• Ability to interact successfully with a multicultural workforce at all levels.
• Strong communication skills to effectively collaborate with team members and end-users.
• Must be able to work independently with a proactive approach to problem-solving.
• Familiarity with architectural or design industry processes and software is a plus.
• Relevant certifications such as CompTIA A+, Microsoft Certified Systems Administrator, or equivalent are advantageous.