Head Waiteress

What will I be doing?

As a Head Waiter/ess at Waldorf Astoria Dubai International Financial Centre, you are responsible for smooth running of service, supervise waiters, runners and provide assistance to junior and senior management. Have excellent knowledge of service so able to ensure and provide high quality customer service. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage guest queries in a friendly, timely, and efficient manner and ensure high quality service at all time
• Ensure that service is up to Bull Bear Standards
• Ensure knowledge of menu, ask for allergies when taking order and introduce dishes when served to guests
• Ensure mis-en-place is well stocked at all floor stations
• Follow correct reporting procedures if faced with issues
• Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manor
• Clean table, replace plates and silverware whenever needed
• Keep friendly and engaging atmosphere at all time
• If any enquiry for booking communicate with reception
• Communicate with runners and manager in charge all time
• Guide and help runners, waiters who is working within your section
• Practice the true Waldorf Astoria Grooming standards including uniform dress code, cleanliness and personal hygiene
  
  

What are we looking for?

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude
• Good communication skills
• Committed to delivering high levels of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work on your own and in team
  
  

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Good Food and Beverage product knowledge.
• A good knowledge of beverage service styles and techniques, beverage preparation and specialized beverage orders of service is required.
• A good knowledge of all hard liquor, wines, mixes/cocktails.