Head of Operational Quality

• Define and manage consistent operating standards across Al Futtaim Automotive covering central functions and our network of dealerships in the UAE and international markets
• Define and manage checks and measures processes for ensuring adherence to operating standards and creating tooling/ approaches to lower the barrier to adherence and make it easier for our people to be successful
• Assess and onboard agency to support in the creation and refreshes of operating standards moving forward

Brand/Market Standards

• Be the central (and neutral) point of co-ordination to ensure that best practice is shared and experiences are optimized across the markets and brands
• Review and assess OEM directives and standards mandates (in conjunction with Managing Directors) to understand what is required for operating standards

o Does not extend to network strategy and/or CI standards

Operational Processes & SOPs

• Create overarching framework for how operating processes are captured, reviewed and deployed, creating an efficient delivery pipeline that engages people throughout each stage to drive buy in and accountability
• Oversee routine reviews on organizational RACI across Al Futtaim Automotive teams and functions, ensuring that we have clarity on who is accountable for each step of the experience
• Manage Process Value Manager(s) in the review of processes and the identification of areas we can improve how we operate as a business:

o Identify efficiencies