Front Officec

Responsibilities:

• To work hand in hand with FOM to ensure that allocation preferences of TOP VIP and special attention guests are met.
• To ensure GR team reviews and updates arrivals lists for the following day, and informs all departments are informed via daily ‘VIP’ lists.
• To ensure that pre-arrival calls are conducted by the GR team and to contact personally highlighted VIPs prior to their arrivals
• To select 15 guests per day and liaise with them, pre-arrival via the e-butler
• To ensure that all VIP arrival units for the day are checked by him/herself and the team, ensuring timely readiness, presence of preferences and condition of room
• Along with Concierge manager, transportation manager and duty manager of the day, to ensure full preparation and effective running of curbside and VIP check in process.
• Cover Duty Manager shifts as required
• Perform any related duties and special projects as requested by the Director of Rooms
• To ensure permanent lobby presence of GR team
• To ensure, that each guest is escorted by doorman to the reception desk and introduced properly
• To ensure that curbside guests and Top suite guests are offered in room check in
• To ensure kids arrival experience implementation for every single VIP
• Build and maintain a welcoming and close relationship with Hotel clientele
• To ensure all guests are contacted for courtesy on daily basis and to contact personally, VIP, special attention, and complaint guests
• To be visible and available to our in-house guests, making regular contact and obtaining feedback on the hotels facilities and services.
• To ensure that GR team updates and maintains guest profiles and accurate guest history records, including the recording of guest information