Employee Benefits Support Coordinator - Insurance

Open Position: Network Manager, Operations (IT Service Provider Company)

A reputable IT Service Provider Company is currently hiring Service Delivery Manager to lead the Network Operations team and be based in the Selangor

Key responsibilities include:

• Over 10 years working experience within Network Operations with good experience leading a team
  
• Provide daily, weekly and monthly reporting on the contractual SLAs and KPIs to the customers and management team
  
• Drive optimal operations and continuous improvement of the service introduction process to deliver high-quality service and network project delivery excellence
  
• Effective communications with the customers to manage expectation and demonstrate value, underpinned with a focus on continual service improvement
  
• Experience in the proactive delivery of managed support services within Network Operations, ITIL and Service Management environment
  
• Having professional certifications such as CCNA, CCNP, ITIL and etc would be added advantage
  
• Good people management skills to hire, lead and develop the talents within the Network Operations team
  
• Good interpersonal and communication skills, including written and presentation skills
  

If you are interested, please send your CV to for a confidential

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