Duty Manager

- Extend personal service and attention to all guests.
- Prepare and coordinate the distribution of guest amenities, welcome letters and fruit setups for VIPs and long-stay guests.
- Prepare and provide the daily reports, control reports (house account revenue and statistics)
- Monitor credit limits stringently, inform FOM when exceeding limitations
- Maintain and update guest history profiles through the Opera guest profile system.
- Prepare and provide the daily reports, control reports (house account revenue and statistics)
- Control Audit checking, trial balance for the day and cross checking of guest room rates between correspondence, registration cards and actual amount charged
- Block rooms ensuring allocation, according to guest expectations, utilizing guest history and communicates with all related departments to create awareness of any special requirements.
- Give courtesy calls and complete the daily call log as per established guidelines