Customer Services - Call center -

Job Summary:

Customer Services/ Call Agent will be the link between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities and Tasks:

• Manage large amounts of inbound and outbound calls in a timely manner.
• Follow communication scripts when handling different topics.
• Identify customers needs clarify information research every issue and provide solutions and/or alternatives.
• Seize opportunities to upsell products when they arise.
• Build sustainable relationships and engage customers by taking the extra mile.
• Keep records of all conversations in our call center database in a comprehensible way.
• Facilitate online conversations with customers and respond to queries through company social media platforms and other Company Channels.
• Report on ...
• online reviews and feedback from customers and fans.
• Perform any request assigned by the direct supervisor related work.

Skills

Education and Competency:

• High school/Bachelors degree.
• An experience in call center or customer services in telecom retail or FMCG.
• Strong phone and verbal communication skills along with active listening in both Arabic and English language.
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multitask set priorities and manage time effectively