Customer Service Representative

Position Overview: Customer Service Representative

As a Customer Service Representative where your focus on customer satisfaction will drive success. Responsible for addressing inquiries resolving issues preparing reports and ensuring a positive customer experience.

Key Responsibilities:

• Respond to customer inquiries via phone email and live chat promptly and professionally.
• Assist customers in navigating products/services addressing concerns and providing accurate information.
• Handle and resolve customer complaints ensuring positive outcomes and maintaining loyalty.
• Collaborate with team members and departments for a seamless customer experience.
• Keep detailed records of customer interactions transactions and feedback.

Qualifications:

• High school diploma or equivalent; some college education preferred.
• Proven customer service experience.
• Familiarity with CRM systems and customer service software.
• Excellent verbal and written communication.
• Strong problemsolving and decisionmaking abilities.
• Patience and professionalism in handling stressful situations.
• Detailoriented with good organizational and multitasking skills.
• Proficient in computer applications and software navigation.

Remote Work :

No