Customer Service Representative - Capital Ambulance for Medical ServicesMiddle East Jobs

Job Description

• Manage large amounts of incoming phone calls
• Identify and assess customers needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints provide appropriate solutions and alternatives
• Keep records of customer interactions process customer accounts and file documents
• Follow communication procedures guidelines and policies
• Take the extra mile to engage customers

Skills

Proven customer support experience or experience as a Customer Service Representative

Track record of overachieving quota

Strong phone contact handling skills and active listening

Able to use several systems simultaneously

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multitask prioritize and manage time effectively

Good and positive attitude and character

Able to work under pressure and fastpaced environment

Good English and Arabic Language Skills (reading writing and speaking