Customer Service Admin

We are hiring for a reputable company operating in the aviation industry. We are currently seeking a talented and experienced Customer Service / Admin Executive to join our team. The ideal candidate will have prior experience in the airlines aviation shipping or logistics industry.

Responsibilities:

• Handle customer inquiries and provide timely and accurate assistance via phone email and inperson interactions.
• Maintain a high level of professionalism and courtesy while addressing customer concerns and resolving issues effectively.
• Coordinate with internal departments to ensure prompt resolution of customer queries and complaints.
• Process customer orders bookings and reservations accurately and efficiently.
• Assist in managing customer accounts including updating information processing payments and issuing invoices.
• Prepare and maintain administrative documents reports and records as required.
• Assist in organizing and coordinating meetings appointments and travel arrangements for management and staff.
• Perform general administrative tasks including filing data entry and office organization.
• Provide support to the management team as needed including conducting research and preparing presentations.
• Uphold company policies and procedures related to customer service administration and data confidentiality.

Requirements:

• Filipino nationality is preferred for this position.
• Minimum of 2 years of experience in customer service and administrative roles preferably in the airlines aviation shipping or logistics industry.
• Excellent communication skills in English both written and verbal. Knowledge of additional languages is a plus.
• Strong customer service orientation with the ability to handle inquiries and resolve issues professionally and efficiently.
• Proficiency in computer applications including Microsoft Office suite and customer relationship management (CRM) software.
• Ability to multitask and prioritize tasks in a fastpaced environment while maintaining attention to detail.
• Positive attitude proactive approach and willingness to learn and adapt to new challenges.
• Strong organizational and time management skills with the ability to meet deadlines and work under pressure.
• Bachelors degree or equivalent qualification in Business Administration Hospitality or a related field is preferred.

Remote Work :

No