Customer Experience Coordinator

You will:

• Maintain and update all current customer assistance details
• Accurate input of warranty information.
• Daily processing of Motor Warranty policies using manufactures intranet and computer programs
• Handle all incoming calls in a polite, efficient and proactive manner
• Capture data and provide customer with information
• Reply to all correspondence within defined timescales
• Maintain working knowledge of the client’s product range
• Actively look for opportunities to upgrade levels of cover through effective listening and identification of customer needs.
• Carry out outbound sales activity ensuring all regulatory and customer service standards and requirements are adhered to where appropriate.
  

About you:

• Educated to GCSE standard or equivalent, including English and Maths
• Good working knowledge of MS Word & Excel
• Able to communicate confidently with clients, customers and suppliers
• Basic understanding of FCA
• Flexible / adaptable and able to work under pressure
  

Desirable:

• Previous experience of working within a warranty department
• Basic understanding of automotive manufacturer products