Customer Care Manager

Responsibilities:

• Develop customer success metrics and execute account strategies
• _Build trust with customer accounts through open and interactive communication
• _Schedule and attend virtual meetings using Zoom and other platforms
• _Monitor, identify and mitigate account-level risks and up-sell opportunities, align product and customer roadmaps, and deliver customer renewals
• _Present to families different benefits programs, enroll new clients, and open new accounts.
• _Oversee and prioritize each customer in your portfolio
  

Qualifications:

• Must have a passion for helping others
• _** MUST BE A US OR CANADIAN CITIZEN **
• Proven ability to work as a productive team member
• _Excellent communication and interpersonal skills
• _Self-motivated team player, proficient in multi-tasking
• Proficient with computers and Zoom preferred but not required
• _Ability to form and grow solid relationships with your client accounts